Shipping policy

Shipping Policy

Thank you for shopping with OneAuto Parts. This Shipping Policy explains how orders are processed, shipped, tracked, and handled after delivery.

  1. Shipping Area

We offer free shipping to the continental United States on eligible products. Some products, oversized items, remote locations, Alaska, Hawaii, U.S. territories, APO/FPO addresses, P.O. boxes, or international addresses may not be eligible for free shipping or may not be available for delivery.

If an order cannot be shipped to the address provided, we may contact you for an alternative address or cancel and refund the order.

  1. Order Processing Time

Most orders ship within 1–2 business days from U.S.-based fulfillment locations whenever available.

Business days are Monday through Friday, excluding weekends and holidays. Processing time may be extended during peak seasons, carrier delays, inventory checks, weather disruptions, or order verification.

  1. Shipping Time

Delivery time depends on the carrier, destination, product size, shipping service, and order conditions. Estimated delivery dates are not guaranteed unless expressly stated in writing.

Oversized items such as bumper covers, running boards, large body parts, or other bulky automotive parts may require additional handling time and may ship separately from smaller items.

  1. Shipping Carriers

Orders may ship by common carriers such as UPS, FedEx, USPS, freight carriers, or other available delivery services. The carrier used for your order depends on the product size, warehouse location, delivery address, and shipping method.

  1. Tracking Information

When your order ships, tracking information will be sent to the email address provided at checkout whenever available. Please allow time for the carrier to update tracking after the label is created.

If your tracking number shows no movement for several business days, please contact us at support@oneautop.com and we will help review the shipment status.

  1. Multiple Packages

Some orders may be shipped in multiple packages or from different fulfillment locations. If you receive only part of your order, please check your tracking information or contact us before assuming an item is missing.

  1. Address Accuracy

Customers are responsible for entering a complete and accurate shipping address at checkout. Please verify the recipient name, street address, apartment or suite number, city, state, ZIP code, phone number, and email address before placing your order.

OneAuto Parts is not responsible for delays, delivery failures, return-to-sender shipments, or lost packages caused by incorrect or incomplete addresses provided by the customer.

If you need to update your shipping address, contact us immediately at support@oneautop.com. We cannot guarantee that an address can be changed after an order has been placed.

  1. Delivery Issues

If the carrier marks a package as delivered but you cannot find it, please first check around your delivery location, mailbox, garage, porch, side door, building office, neighbors, or other secure areas. You may also contact the carrier directly for delivery confirmation.

If you still cannot locate the package, contact us at support@oneautop.com with your order number and tracking number so we can help review the issue.

  1. Damaged Packages

Please inspect your package and product as soon as it is delivered. If the box or product appears damaged, take clear photos before discarding any packaging.

If your item arrives damaged, defective, missing parts, or different from what you ordered, contact us as soon as possible at support@oneautop.com. Please include:

Your order number
Photos of the product
Photos of the outer packaging
Photos of the shipping label
Photos showing the damage, defect, missing part, or incorrect item

Please keep the product and original packaging until the issue is resolved. The carrier or our support team may need these materials to review the claim.

  1. Oversized and Bulky Items

Some automotive parts are large, fragile, or irregularly shaped. Bumpers, lips, grilles, running boards, body panels, and other exterior parts may be packed in large boxes and may require careful handling.

Please inspect oversized items before installation, painting, drilling, cutting, or modification. Once a part has been installed, painted, modified, or used, it may no longer qualify for return.

  1. Shipping Delays

We work to ship orders as quickly as possible, but delays may occur due to carrier issues, severe weather, holidays, high order volume, incorrect addresses, product availability, or other circumstances outside our control.

OneAuto Parts is not responsible for carrier delays after an order has been handed to the shipping carrier.

  1. Lost Shipments

If tracking indicates that a shipment may be lost, contact us at support@oneautop.com. We may assist with a carrier investigation or provide a solution depending on the case, product, and carrier status.

  1. Return Shipping

Return shipping is handled under our Return & Refund Policy. For approved returns caused by our error, such as damaged items, defective items, missing parts, or wrong items, we will provide a return shipping label.

For returns caused by ordering the wrong part, changing your mind, or no longer needing the item, return shipping costs may be the customer’s responsibility unless otherwise stated by our support team.

  1. Contact Us

For shipping questions, tracking issues, damaged packages, or delivery concerns, please contact:

OneAuto Parts
Email: support@oneautop.com
Website: https://oneautop.com